Refund Policy
How refunds work for LCTR apps bought on Gumroad or the Microsoft Store and for the 24-hour Day Pass of the web tools, with the time limits and how to ask.
Apps bought on Gumroad
14-day money-back guarantee, no questions asked. Write to support@gzor.es with your receipt within 14 days of buying and we refund the full price through Gumroad.
Apps bought in the Microsoft Store
Microsoft sells and refunds these purchases under the Microsoft Store refund policy. Request the refund from your Microsoft account.
What is for sale
Two 24-hour passes, taxes included. The Day Pass (€1.00) is for downloading PDFs of 4 pages or more in the PDF editor and for files over 10 MB in 44 tools, listed by name in the Terms of Use. The Batch Pass (€2.00) is for converting more than 5 files at once in the image tools, with a ZIP. Editing, smaller files and the other tools are free.
Digital content
A paid export or download is digital content. In the EU and UK you have 14 days to withdraw, but you lose that right once the download starts if you agree to it at checkout. We ask for that agreement with a checkbox before the payment button.
If it does not work
If the paid feature does not work or the file is damaged, write to support@gzor.es within 30 days and we will fix it or refund you.
How refunds are paid
Stripe is the seller (merchant of record) and sends the refund to the payment method you used. Your receipt comes from Stripe.
Changes
We may update this policy. Last updated 2026-10-27.